Civility and Communication in a Hybrid World

The Paralegal Section presents

Civility and Communication in a Hybrid World

Practical tips for effective communication between lawyers, paralegals, staff, court reporters, and others

Date Wednesday, September 15, 2021
Program 12:00 - 1:15 p.m.
MCLE 1 Hour


Joanna Storey, Esq.
Hinshaw & Culbertson LLP
Ana Fatima Costa
Costa Coaching & Consulting

As we approach a hybrid workplace, this is a good time to pause and reflect on civility and communication. All too often we jump to conclusions and communicate with others based on assumptions, which result in misperceptions, misunderstandings, and conflict. At the beginning of a deposition, examining counsel on Zoom may make a facial expression that suggests anger about the answer the witness just gave. Defending counsel may respond with an accusation that examining counsel is threatening the witness. In reality, examining counsel’s facial expression was a reaction to a sharp abdominal pain from having recent surgery, which is why they are appearing through Zoom. But they do not want to appear weak, so they deny the facial expression was made, and the dispute escalates. The court reporter and witness are caught in the middle. In this session, we explore how to reframe your mind to listen, observe, and communicate civilly and effectively.


  • What civility and ethics guidelines apply to lawyers, paralegals, and court reporters
  • How to use civility as a sword and shield
  • Minimizing stress, frustration, and disappointment through clear communication
  • How to make observations instead of judgments
  • Law firm and management’s role in the supervision of lawyers and staff
  • How to be a strong advocate for your client and yourself, while maintaining civility

Section Chair

Karin Buckley, Van Voorhis & Sosna

Event Code: G213503

For a printable flyer, click here.

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Program Access

A link to access the Zoom webinar will be sent in your confirmation e-mail prior to the start of the event. If you do not receive login credentials, please double check your Spam Folder. If you have any trouble, please contact as soon as possible before the program starts so we can assist with troubleshooting. You may need to consult your local IT technician for connection issues.

Program recordings are not guaranteed, nor immediately accessible to registrants. Approved recordings of live programs are converted to On-Demand CLE Courses and available for separate purchase through a third-party library 7-10 business days after the live recording. Thank you for your support.

Substitution, Cancellation, and Refund Requests

For CLE events of 1.5 hours or less, Lunch & Learn programs, Happy Hours, Receptions, and Mixers, a refund is available if you submit your cancellation request at least 48 hours prior to the event. A $10 handling fee will deducted from your refund. Please complete the Event Cancellation Form.

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If you are unable to attend, you may send a substitute. Please complete the Event Cancellation Form.

MCLE Notice

To receive MCLE credit, you must sign in during the designated MCLE registration period. This activity is approved for Minimum Continuing Legal Education credit by the State Bar of California. BASF is a certified provider: Provider #103


People with disabilities and/or special requests should contact BASF regarding reasonable accommodations.

9/15/2021 12:00 PM - 1:15 PM
Online only CA

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